Auto Reports Global sells digital vehicle history reports. Each report is prepared from the VIN or HIN you enter at checkout and delivered to you by email. A digital report can’t be returned once you have it, so this policy sets out exactly when a refund is possible and when a sale is final. You are asked to read and accept it before you pay.
Effective date: October 16, 2026
Before your report is delivered
If you change your mind before your report has been delivered, email info@autoreportsglobal.com with your order number. If your report has not yet been delivered, we will cancel the order and refund the full amount to your original payment method. Approved refunds are issued within 10 business days; your bank or PayPal may take a few extra days to show the credit.
After your report is delivered, the sale is final
A report is delivered when we send it to the email address you entered at checkout. From that moment the purchase is final and no refund will be issued. This includes cases where:
- you no longer need the report, or you have already bought or decided against the vehicle;
- the report contains fewer records than you expected;
- the vehicle’s history is different from what a seller or dealer told you;
- you entered the wrong VIN or HIN, vehicle details or email address;
- you ordered a package that includes less information than another package.
When we will correct or re-send a report
Contact us within 7 days of delivery if any of the following happens, and we will investigate and put it right:
- you did not receive the report (please check your spam or junk folder first);
- the file is blank, damaged or will not open;
- the report is for a different VIN or HIN than the one you entered.
We will fix these problems by re-sending the report or running it again for the VIN you entered. A delivery or technical problem is not by itself a reason for a refund. If we are unable to produce any report at all for the VIN or HIN you submitted, we will refund your payment in full.
Duplicate payments
If you were charged more than once for the same package and the same VIN, tell us and we will refund the duplicate charge within 10 business days.
What a report can and cannot tell you
Reports are compiled from third-party databases and records available to us when your order is processed. They only show events that were reported to those sources. A report is not a physical inspection, and the absence of a record is not proof that an event did not happen. The content of the data sources is outside our control and is not grounds for a refund.
Your responsibility
You are responsible for entering the correct VIN or HIN, vehicle details and email address. Please check them before you pay. We are not responsible for a report delivered for information you entered incorrectly.
Chargebacks and payment disputes
If you have a problem with an order, contact us first at info@autoreportsglobal.com so we have the chance to resolve it. A real person reads every message.
By accepting this policy at checkout, you agree not to file a chargeback or PayPal dispute for a report that was delivered as ordered, or to obtain a refund this policy does not allow. If a dispute is filed, we will provide PayPal or your card issuer with the full record of your order, including:
- the date and time of your purchase and the IP address and device used to place it;
- the name, email address, billing address, VIN or HIN and vehicle details you entered;
- your acceptance of our Terms and Conditions and this Refund & Cancellation Policy at checkout;
- proof that the report was delivered to the email address you provided.
A dispute filed after delivery for a reason this policy does not cover is a breach of our Terms and Conditions. We will contest it, we may refuse future orders from you, and we reserve the right to recover the amount owed.
How to contact us
Email info@autoreportsglobal.com with your order number and the VIN or HIN on the order.
This policy forms part of our Terms and Conditions. Personal information is handled under our Privacy Policy.
Auto Reports Global is owned and operated by Certiva LLC.