This policy explains what personal information Auto Reports Global collects, how we use it, who we share it with, and the choices you have over it.
Effective date: October 16, 2026
Information we collect
We collect only the information we need to sell and deliver vehicle history reports. Depending on how you use the site, that may include:
- Your name and email address, so we can identify your order and deliver your report.
- Your billing address and phone number, where these are needed to complete a purchase or resolve a payment issue.
- The Vehicle Identification Number (VIN) or boat Hull Identification Number (HIN) you submit, the vehicle details you enter, and the vehicle records returned for them.
- Anything you send us through our contact form, live chat or WhatsApp, such as your name, email, phone number, VIN and message.
- Payment information, which is collected and processed by PayPal, our payment provider. Auto Reports Global does not receive or store your full card number.
- Basic technical information your browser sends automatically, such as IP address, device type and browser version.
- A record that you accepted our Terms and Conditions and Refund & Cancellation Policy at checkout.
We do not ask for sensitive personal information such as government identification numbers or financial account credentials, and you should not send them to us.
How we use your information
We use the information we collect to:
- Process your order and deliver your report by email.
- Respond to support requests and refund requests.
- Send service messages, such as order confirmations, delivery notices, and changes to our terms or policies.
- Operate, secure and improve the site.
- Send occasional promotional email, where you have not opted out.
You can opt out of promotional email at any time using the unsubscribe link in the message, or by emailing info@autoreportsglobal.com. Opting out does not stop service messages about an order you have already placed.
Payment processing
Payments are handled by PayPal, which is the only payment provider we use. PayPal collects your payment details directly, under its own privacy policy and terms. We receive confirmation of payment status and a transaction identifier, which we keep with your order record so we can find your purchase for support or refund purposes.
Cookies and browser storage
The site uses cookies and similar browser storage only where they are needed for pages and checkout to work, such as keeping your order details together while you complete a purchase. Our payment provider may also set cookies during checkout, and our live chat provider, Tawk.to, sets cookies so the chat window can work and remember your conversation. You can block or delete cookies in your browser settings, but checkout may not function correctly if you do.
How we share information
We share personal information only in these situations:
- With PayPal, to take and confirm your payment.
- With Tawk.to, the live chat provider we use, when you start a chat on our site.
- With PayPal or your card issuer, to respond to a chargeback or payment dispute about your order. This can include your order details, the IP address and device used, your acceptance of our terms at checkout and proof of delivery.
- With the data providers and email delivery service we use to compile and send your report.
- Where required by law, legal process, or a valid request from a public authority.
- Where necessary to protect our rights, property or safety, or those of our customers.
We do not sell your personal information.
Data security
We use industry-standard measures to protect the information we hold, including encryption in transit, secured servers and restricted internal access. No method of transmission or storage is completely secure, so while we take these steps seriously we cannot guarantee absolute security.
How long we keep it
We keep order records, including the VIN you submitted and the report we delivered, for as long as we need them to provide support, honor our refund policy, and meet our legal and accounting obligations. When information is no longer needed for those purposes, we delete it or remove the details that identify you.
Children’s privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected such information, we will delete it promptly. A parent or guardian who believes a child has given us personal information should contact us at info@autoreportsglobal.com.
Your rights
You may ask us to:
- Provide a copy of the personal information we hold about you.
- Correct information that is inaccurate or out of date.
- Delete your information.
- Stop sending you promotional email.
To exercise any of these rights, email info@autoreportsglobal.com from the address used for your order. We may need to verify your identity before acting on a request, and we may keep limited records where the law requires it.
Refunds
Reports are digital products. You can cancel for a full refund before your report is delivered; once it has been delivered, the sale is final. The details, including the limited cases where we correct, re-send or refund an order, are in our Refund & Cancellation Policy.
Changes to this policy
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with a new effective date. Continued use of the site after that date means you accept the revised policy.
This policy should be read together with our Terms and Conditions.
Questions about this policy
Email info@autoreportsglobal.com. It is the fastest way to reach us, and a real person reads every message.
Auto Reports Global is owned and operated by Certiva LLC.